Knowledge Transfer Template Excel

Improving the process

There are different levels of knowledge transfer. If the team is just trying to learn about a new technology, the goal is to have a basic understanding of what it does. On the other hand, if the team is trying to improve the quality of their products, the goal is to have a detailed understanding of the technology that will enable them to develop a process that is suited to the specific product.

In order to take this tactful knowledge and mobilize it into action, it is vital to be able to filter out what is relevant from what is not relevant. For the knowledge manager, this means keeping track of:

Identifying the right type of knowledge

Teams need to have access to the tacit knowledge that they need, but they must avoid stealing the time of their coworkers with the more mundane information that is stored in emails, word processing documents and other files that sit on desktop computers.

Developing a shared understanding of the relevant knowledge

The practical knowledge of a specific field is not always easy to translate into a language that other people can understand. In order to become a valuable resource, it is imperative to gain a shared understanding of the language used within the organization and to understand how that language is used. It is tempting to give examples of other companies that have used certain techniques to solve certain problems. However, doing this will only dilute the knowledge and make it impossible for other people to understand why these alternative methods actually work.

Recognizing problems and proposing solutions

A good knowledge management platform will enable the organization to track decisions made as they are being made. In this way, team members are able to look back and determine how decisions were made. If the decision did not achieve the desired result, it will be easier to determine why that was the case and to identify the ways in which the decision could have been improved. In order to determine the best way to move forward, it is important to look at alternative solutions. The key is to bring new ideas to the table to see if they provide a better solution than the original idea or if they should be abandoned.

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